Service Management in Dynamics NAV can help your organisation to respond quickly to customer service requests, organise resources for maximum efficiency and boost service support satisfaction. You can give your company a competitive edge with superior customer service operations that build customer loyalty while fuelling profitability.
With Microsoft Dynamics NAV, you can gain the insight you need to make profitable decisions about the costs, inventories, workloads, and financial returns of you service operations. Dynamics NAV provides access to the data, reports, alerts and common tasks you need to manage your service desk, helpdesk and support department effectively.
Microsoft Dynamics NAV makes your service operations more profitable through maximising the use of resources and minimising operational costs. Microsoft Dynamics NAV helps you organise your service resources for optimum efficiency, forecast and track parts consumption, pro-actively manage contracts and service agreements, and gain tighter control over costs.
You will be able to build and establish long-term relationships with your customers through robust service-contract management and consistent logging and tracking of equipment and services.
Microsoft Dynamics NAV gives you the tools to manage the entire scope of your service and support operations, according to your particular business needs:
For more information about Service Management solutions or to discuss anything regarding ERP, contact us: